Knowledge Exchange

Our mission is to help share what we learn and build the social impact network field. Resources from articles, tools or reports that we develop or find useful can be found in here. We also periodically post blogs that include reflections on our work.

You can search by topic from the Knowledge Exchange topic menu or by type of resource: Articles, Blog Posts, News & Updates, Publications, Reports and Tools & Resources.

You can also see a listing of where our work has been cited or applied by other researchers and change agents.

Massachusetts Interagency Council on Housing and Homelessness
 (ICHH), Regional Networks to End Homelessness Pilot Final Evaluation Report

This final evaluation report describes the progress of the Regional Networks to End Homelessness toward goals set forth by the ICHH such reducing the need for shelter and achieving housing placement outcomes and increasing opportunities for broad-based discussion with diverse stakeholders. Following brief introduction and background sections, the report summarizes the findings of the evaluation in detail; and offers recommendations, based upon these findings for long and short term action. The evaluation informed the United Ways of Massachusetts and the ICHH’s immediate commitment of $1 million to support network coordination in all regions through the following fiscal year, and, as consequence of the pilot results, the state legislature approved Home BASE, a major program that builds on the innovations successfully used in the pilot.

Download the executive summary or the full report can be downloaded  here.

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How our work has been applied and cited

Following list of articles, books and publications offers a glimpse of how our work has been cited and applied across a variety of fields.

Net Gains: A Handbook for Network Builders Seeking Social Change
Hoppe, Bruce, and Claire Reinelt. “Social network analysis and the evaluation of leadership networks.” The Leadership Quarterly 21.4 (2010): 600-619.

Raelin, Joseph A. “The end of managerial control?.” Group & Organization Management (2010):  

Mandell, Joyce. “Advice to action research activists: Negotiating successful action research-community based social change partnerships.” Humanity & Society 34.2 (2010): 141-156.

Mandell, Joyce. “CDCs and the Myth of the Organizing-Development Dialectic.” Madison, WI: COMM-ORG: The On-Line Conference on Community Organizing. Vol. 15. 2009.

Phongphom, Artittaya, and Soparth Pongquan. “Farmers’ network development in Northeast Thailand: a case study of Thai Bru in Mukdahan Province.” Asia-Pacific Journal of Rural Development 18.1 (2008): 103-122.

McGonagill, Grady, and Claire Reinelt. “Leadership development in the social sector: a framework for supporting strategic investments.” The Foundation Review 2.4 (2011): 6.

Evans, Scotney D., et al. “Miami Thrives: Weaving a poverty reduction coalition.” American journal of community psychology 53.3-4 (2014): 357-368.

Nascimbeni, Fabio. “Collaborative Knowledge Creation in Development Networks: Lessons Learned from a Transnational Programme.” The Journal of Community Informatics 9.3 (2013).

Malby, Rebecca, Kieran Mervyn, and Luca Pirisi. “How professionals can lead networks in the NHS.” International Journal of Leadership in Public Services, The 9.1/2 (2013): 47-58.

Dershem, L., et al. “NGO Network Analysis Handbook: how to measure and map linkages between NGOs. Save the Children. Tbilisi, Georgia.” NGO Network Analysis Handbook–Save the Children 3 (2011): 3.

Malby, Becky, and Kieran Mervyn. “Centre for Innovation in Health Management University of Leeds.” (2011).

Townsend, Maya. “Finding Value.” OD PRACTITIONER 45.2 (2013).

Townsend, Maya. “Organization Network Dynamics and Analysis.” The NTL Handbook of Organization Development and Change (2014): 581-604.

Nascimbeni, Fabio. “Networking for development: a network analysis of a development programme between Europe and Latin America.” (2012).

Malby, Becky, and Kieran Mervyn. “An Additional Brief Literature Review for The Health Foundation May 2012.”

Gaillard, Estelle. Learning for Change in a Changing Climate: A Community-based Education Perspective. Griffith University, 2012.

Network Power for Philanthropy and Nonprofits
Lowell, Stephanie. “BARR FOUNDATION.” (2006).

Peleg-Hadomi, Liron. “Collaborations, Partnerships, Networks. Introduction: From the Personal to the Professional. Interorganizational Partnerships and Networks.” New England Journal of Public Policy 23.1 (2010): 15. 

Frusciante, Angela. “Shifting From ‘Evaluation’to Valuing: A Six-Year Example of Philanthropic Practice Change and Knowledge Development.” The Foundation Review 6.2 (2014): 10.

Jaumont, Fabrice. Strategic philanthropy, organizational legitimacy, and the development of higher education in Africa: The partnership for higher education in Africa (2000-2010). Diss. New York University, 2014.

Cordero, Antonia Elizabeth, and Lirio K. Negroni. “Leadership Development for Latino Community Emancipation: An Integrative Approach in Social Work Education.” Advances in Social Work 14.1 (2013): 102-124.

Lawrence Community Works: Using the Power of Networks to Restore a City
Meehan, Deborah, Natalia Castañeda, and Anis Salvesen. “The role of leadership in place based initiatives.” California Endowment by the Leadership Learning Community (2011).

Borges-Mendez, Ramon, et al. “Latino business owners in East Boston.” (2006).  University of Massachusetts Boston John W. McCormack Graduate School of Policy Affairs Mauricio Gaston Institute for Latino Community Development and Public Policy

Martin, Danielle Marie. Participatory media and collaborative facilitation: developing tools for aligning values to practice in organizations. Diss. Massachusetts Institute of Technology, 2009.

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Network Impact in the News

A few recent articles that reference the work of Network Impact.

A Network Way of Working – A Compilation of Considerations about the Effectiveness of Networks Fall/Winter 2013 issue of the NonProfit Quarterly
Networks aren’t new, but the role they play in our working lives is expanding significantly through technology. The potential for impact is great, but newly enhanced networks require new strategies.

The Encore Fellowships Network – Stanford Social Innovation Review, Winter 2013

In just two years, the Encore Fellowships Network—which enables professionals to transition from private sector careers into high-impact roles in the nonprofit sector—used a network-scaling model to grow from a single pilot program in Silicon Valley to a network of 200 organizations operating in 20 metropolitan areas nationwide.

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Community Information Projects from Ideas to Impact

With support from the Knight Foundation through the Knight Community Information Challenge, community foundation leaders and their partners around the country are working to create more robust local information “ecosystems.” It was our privilege to get into the field to see what each of the four community foundations featured in the case studies is doing to promote information healthy communities.

Our eye for ethnographic detail helped to surface some of the real-life stories at the center of these efforts. Here is incontrovertible evidence that accessible, reliable and relevant news and information can enhance civic life and spark community change. Of course, we were particularly alert to the network building dimension in all of this. In addition to the local specifics about news and information, the cases also detail some basic network strategies that are relevant to any social change effort: how to create connections that open information pathways so that people can align and act. Which case most closely maps the challenges you face in your social change work? Any insights here that you might take forward?

The case studies: How four community information projects went from idea to impact can be found here

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Online Fundraising for networks webinar

Online fundraising has seen real growth in the last few years not only with services likes PayPal and NetworkforGood, but also through Facebook and Twitter campaigns. Have you asked yourself if this is a fit for your work? In this webinar we will provide examples of different types of online fundraising and the scenarios in which they were most effective with particular emphasis on collaboratives and networks. Creating social media policies and guidelines are also discussed.

Download the presentation slides Online Fundraising for Networks (PDF)

A recording of the 1 hour webinar will be available soon.

Other resources:
Idealware’s Social Media Decisionmakers Guide

2011 Nonprofit Social Networks Benchmark Study

Learning from Obama report (2009)

Presenters: Anne Whatley, Cause Communications with Madeleine Beaubien Taylor, INC/Network Impact

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Network Evaluation: Framing An Assessment Plan

When you’re evaluating a network, what are you looking for?

We recently submitted an evaluation proposal for a 7-year old network with more than 120 organizations spread across more than a half-dozen states. Without knowing much about the network we had to describe what we’d be evaluating, our analytic framework. It had 12 components, many of them specifically about a network, rather than an organization. It’s a framework we’d apply for assessing the condition and performance of any network.

Purpose: What is the network’s purpose? Is it being fulfilled? Has it changed over time? What other purposes are emergent among network members?

Value Propositions: What are the reasons that members participate in the network? Which reasons are most important to the members? How well do members feel their value propositions are being fulfilled by participating in the network?

Membership & Engagement: Who has been attracted to the network and who hasn’t that it would be desirable to have? What are the types of engagement in the network and to what degree do members engage in the network? Are the network’s rules/incentives for member engagement effective? Are there barriers that prevent/reduce member engagement?

Network Connectivity: What are the relationships among members? What level of reciprocity and trust has been built? What is being transacted between members? How has member connectivity evolved over time? What is the connectivity “shape” of the network (different patterns of connectivity—e.g., super hubs; multiple hubs; clusters) and how does the shape enable or block network efficiency and effectiveness?

Network Alignment: How well are network members aligned around ideas, goals, strategies, standards, and other guideposts? To what extent does alignment in the network influence members’ actions?

Network Production: To what extent has the network’s connectivity and alignment created conditions for collaboration/co-production by network members of, for instance, usable knowledge, policy change, services, or innovations. How well do network production processes function?

Other Network Capabilities: Which other network capabilities (e.g., network reach and resilience) matter to the network’s health—and what is their condition?

Governance: Does the network’s structure for decision-making enable members? Is it efficient and effective? Does it promote member confidence in and loyalty toward the network? What are the network’s monitoring and feedback loops and how well are they being used? What is the network’s resonance to members’ interests/actions? What is its adaptive capacity?

Business Model: What is the value chain within the markets and other contexts within which the network operates? What products and services—value creation– does the network offer? What is the network’s business model—revenues and costs—and how will it be sustained?

Operations: How well does the network enable members to benefit from the network through coordination of and communications among members, access to shared resources, working group leadership, and peer-to-peer exchange and learning? What staffing, mechanisms, and resources are in place? Which members do/don’t use them?

Strategic Communications: How is the network positioned with external audiences/stakeholders to achieve its goals? In what ways can the network’s external connections, capacities, and brand be leveraged for greater impact or to attract more resources?

Impacts: What measurable impact is the network having in achieving its purpose and goals? What impact is participating in the network having on the way members think and act? How can the network effectively measure its impact on a continuing basis—and use the information for improving its performance?

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Detroit Builds a Local Network of Social Innovators

Several years into the effort, membership and activities are robust in a city looking for renewal.

John Heiss, coordinator of the Greater Detroit Network of Social Innovators, reports on recent strategy developments as the network approaches its Fourth Annual Summit (November 12):

  • Building Connectivity Among Network Members–Monthly meetings that generate collaborations and projects among members.
  • Social Venture Business Development–Identify potential investors for promising triple bottom line business development; support deal-flow due diligence; and build capacity of management teams for these businesses.
  • Learning Community of Social Innovators–An annual summit or conference for 80-100 people on social innovation/entrepreneurship topics, and a set of business planning courses.
  • Sector-Based Network Hubs–The Network has developed several sector hubs or affinity groups for investors and participants, in Food Systems, Construction, Energy Efficiency/Building Retrofits, Deconstruction, Social Media/Marketing, Workforce Development and others. The hubs are “production centers” where social sector, public sector and private sector firms come together to pursue business deals and transactions on a broader scale than individual social ventures. The hubs seek to spawn ensembles of social innovation. For example, Food Systems is working on emerging growers, food entrepreneurs, urban agriculture, cast-iron cook-off, processing facilities, farmers markets) that investors and members will pursue.
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Easy Come, Easy Go: Designing a Community Based Network

When the community is the network, as it is in Lawrence, Massachusetts, design follows a few simple rules.

For more than five years we’ve tracked, cheered on, and worked with one of the most intriguing community-based networks in the U.S.—the 5,000 member strong Lawrence Community Works. In a case study several years ago we wrote about the origins of the grassroots network, its early growth, and contribution to rejuvenating Lawrence, a failing industrial city in Massachusetts. Since then, we’ve been impressed by LCW’s disciplined application of network thinking to organizing low-income families.
Recently we heard Bill Traynor, leader of the team that has built the network, share some of the lessons they’ve learned. “The challenge at the beginning was to create an environment rich enough and valuable enough for people to create the value they wanted to create.”

  • The network was designed to offer many different value propositions to residents—access to programs for adult literacy or Individual Development Accounts; community organizing efforts; networks for youth, and more. “What works for engaging people is to have a lot of different things going on; people have choices and feel a connection, an identity, with that environment.”
  • The network was designed for easy entry and easy exit by its members. “It’s a loose membership, which is a more modern, organic way for people to engage… You need to have environment in which people can come in and out. Membership is a choice, not an imperative or a burden.”
  • The network’s evolution has been managed to allow form to follow function. In too many community organizations organizational turf and other concerns get more attention than creating value for people. “Who is the lead agency, who decides what, who we are trumps what we do. There’s too much structure, too many presidents. That environment is way over built.” The network provides an alternative to these unattractive dynamics.
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Gladwell Tips Too Far

For social change, it’s not weak tie vs. strong tie networks, it’s both–and digital tools can make a difference.

Malcom Gladwell’s recent piece in The New Yorker, “Small Change,” generated immediate buzz among members of the Network Building Community of Practice that the Barr Foundation, the Interaction Institute for Social Change and Network Impact have helped to convene in Boston.  In these exchanges, you will find no shortage of arguments that challenge Gladwell’s assertion : “…the revolution will not be tweeted.” No shortage either of examples that qualify Gladwell’s equation: digital = weak ties = ineffective social movement.

The examples are important because they show how social change objectives are often met by activating multiple network strategies at the same time or over time. Digital tools may serve some parts of the work more effectively – but, in our view, that can hardly be decided before the fact.

In our work with the Massachusetts Inter-Agency Council for Housing and Homelessness, we see advocates reaching out through weak ties for new insights and ideas about “housing first” strategies and working in close knit clusters to develop particular interventions (e.g., around prevention, diversion and rapid –re-housing).  In our work with rural advocacy networks, we see and promote points of intersection between bounded issue- or place-based rural nets and the open and emergent networks of rural advocates that have a cross- sectoral or national scope. Finally, we see lots of evidence that effective policy efforts link policy wonks and strategists in bounded networks to activists in large unbounded networks and that digital tools have a place in all of it (from NING to Facebook).

One of the ways that we prompt conversations about what tools may be suited to what purpose is by drawing a simple graph: four quadrants;   “online” and “off line” are poles on the x-axis; “strong ties” and “weak ties” are poles on the y-axis. When you start to locate effective network-based social change initiatives on the graph, you’ll find that it’s a mix. Very few networks we work with (or can think of) are concentrated at a single pole.

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Network Assessment: Using A Scorecard to Generate Performance Data

Taking your network’s temperature regularly is easy—and helps to inform continuous improvement of the network’s effectiveness.

When the 14 organizations in the Southwest Rural Policy Network met in November 2010 to discuss how well their network was doing, they didn’t just share their latest impressions. They had data stretching back nearly a year and a half. Since June 2009, as part of their formal work plan, they had self-assessed the network five times using a Network Health Scorecard. The assessment covered four essential categories: the network’s purpose, performance, operations, and capacity. The process only takes a few minutes after the network’s quarterly meeting—but reveals a great deal about how network members judge the network.

In November, Joyce Hospodar, the network member who chairs the network’s evaluation committee, summarized the scores—on a scale of 1-5, with 1 being low/5 being high—for the past five quarters: Purpose scores were holding steady. Performance scores peaked the previous spring. Operations and Capacity hovered around 4.0, but dipped recently.
Interestingly, when network members also scored where they thought the network’s health was compared to a year earlier, the ratings were all substantially higher than at the outset.
The scorecard is a tool, one source of evaluative feedback a network can use to gauge how well it’s doing and what sort of improvements might be useful. “Note,” says network coordinator Mikki Anaya, “this assessment only measures one aspect of the SWRPN’s effectiveness—the capacity/organizational efforts of the network.” A different evaluation will look at the network’s policy advocacy activities.

The one we developed has a total of 22 questions divided into the four categories. Several networks have adapted the questions to better reflect the specifics of their network. But in any case, the evaluative process is the same:

  • Identify key indicators of the network’s well-being
  • Regularly collect data from the members
  • Analyze the data and share it with members
  • Determine what changes are needed

Kudos to the members of the SW Rural Policy Network for picking up on this tool and incorporating its use into their network practice.

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Network Tool: Network Health Scorecard

Regular check ups can help network builders track progress and decide what the network needs next. The Network Health Scorecard provides a quick series of questions that can yield a useful assessment of the health of your network - diagnosing strengths and areas for growth.

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